AktivCalls Infrastructure

Hardware

PCs: HP dx2000
Servers: HP ML 350
Phones: Snom 190 (VoiP)
Routers: 3Com (with VPN feature)
Switches: Allied Telesyn (with management)
Headsets: Plantronics Network: 10/100 Mbps
UPS: 6 hours autonomy


Software

Call Center Platform: AktivCalls Platform (in house development) - IVR, CTI, ACD, CRM, Predictive Dialer, Conference System, Recorder System, Voice mail system, Reporting System Operating System: WinXP Pro
Servers: Win2003 Server & Linux
Database Server: Microsoft SQL Server
Mail Server: Microsoft Exchange
Remote assistance: AktivRemote – based on ultraVN


Comunications

Internet: 2 fiber internet connections
Telephony:VoiP & PSTN

 

Inbound Services

The inbound calls are phone calls made by clients to obtain information, report an error, ask for assistance, send an order, make a reservation or an appointment, etc. AktivCalls can now help you administrate all these calls.

Outbound Services

The outbound calls are the calls made by agents to sell a product/service to prospective costumers. The outbound calls are also used in the market research campaigns, debt collections, when congratulating the.... costumers who purchased and..

Outsourcing

Constant communications and personalized attention to our outsourcing partners are the elements of success of our company in outsourcing field. Our professional outsourcing team has experise ranging from simple project and....